Frequently asked questions
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- How accurate is the price?
- Very. We do not guess from the file size. We run your model through a real slicer, exactly as we would to print it, and the quote uses the material weight and print time it reports.
- What file formats can I send?
- STL, 3MF, OBJ and STEP, or a ZIP containing several. If you have already sliced it yourself, send the G-code and we will use your own settings.
- What if I don't have a file?
- Send us a link to a model you found online, or just describe what you need. We will look at it and reply with a price by hand.
- Which material should I choose?
- PLA for anything decorative or indoors — it gives the sharpest detail and costs least. PETG for anything that has a job to do, goes outdoors, or lives in a car, because it handles heat and sun far better.
- How long does it take?
- The quote usually arrives within minutes. Printing depends on size: a small part can be a couple of hours, a large one can run overnight. We tell you the print time in your quote.
- Do you ship outside Saudi Arabia?
- Not currently. We deliver anywhere inside the Kingdom.
- What if my model is too big?
- We check that automatically before quoting and tell you straight away, along with our largest build size, so nobody is surprised later. Often we can split it into parts.
- Is my design kept private?
- Yes. Your files are used only to produce your order. We do not share them, sell them, or print them for anyone else.