Returns and refunds

Made to order

Every part is printed specifically for you once payment clears, so it cannot go back on a shelf. That means a change of mind after printing is not something we can take back — though cancelling before it starts is free, and always fine.

When we will replace or refund

We will put it right with a reprint or a refund whenever:

• The part is defective — failed layers, warping, or it did not print correctly.
• It does not match the model you sent.
• It arrived damaged.
• We could not print it at all after you paid.

What is not covered

Refunds generally do not apply when:

• The model itself has an issue — wrong dimensions, a gap, an overhang that cannot be printed.
• A material was chosen against our recommendation for the stated use.
• The order is no longer wanted after printing has started.
• The finish expected is not one 3D printing produces — layer lines come with the process, and we are happy to show you samples first.

How to claim

Message us within 7 days of delivery with your order reference and photographs. We usually resolve it the same day.

Cancelling

Cancel free of charge any time before printing starts — just tell us. Once a part is on the machine, the material and machine time already spent cannot be refunded.